Spoonfed

What is Spoonfed?

Spoonfed is a cloud-based catering management platform designed to help caterers manage the complete journey from customer ordering through production, delivery and invoicing. The software brings online ordering, back-office administration, customer management and operational control together in one connected environment. It is particularly suited to B2B and corporate catering, contract food service, independent caterers, institutional catering and multi-location hospitality operations.

With Spoonfed, customers can place catering orders through a branded online ordering experience while your team retains control over menus, availability, lead times, delivery options and order rules. Dynamic menus can display only the items available for the selected date and time. More complex requirements can also be handled through features such as group ordering, multiple service time slots and different ordering flows for different customer groups.

Streamline catering operations from order to delivery

Behind the customer-facing ordering platform is a comprehensive set of back-office tools. Catering teams can create and manage menus, enter and edit orders, prepare quotations and view upcoming business through a centralized order calendar. Production information is generated from order data, helping kitchen teams prepare for upcoming demand, while delivery management supports delivery schedules and the assignment of deliveries to drivers or other fulfilment methods.

Spoonfed also includes catering-focused CRM functionality. Customer profiles can contain contact details, preferences, previous orders and interaction history, giving your team a clearer picture of each account. Quotations, orders and customer information remain connected, reducing duplicated administration and helping teams respond quickly when customer requirements change.

Highlights and important features

• Branded online catering ordering platform
• Standard, group and multi-slot ordering options
• Dynamic menus based on date, time, location and availability
• Menu, item, ingredient and allergen management
• Quotation and catering order management
• Central order calendar and operational dashboard
• Production planning and kitchen information
• Delivery and pick-up management
• Catering CRM with customer profiles and order history
• Integrated invoicing and multiple payment options
• Purchase order, cost centre and order approval workflows
• Multi-account management for larger catering organizations
• Multi-language and multi-currency capabilities
• User roles, permissions and Single Sign-On options
• Reporting and data export capabilities
• Integrations with accounting, payment, recipe, delivery, POS and marketing systems

Built for complex catering requirements

Spoonfed is designed to handle more than straightforward takeaway orders. Customer-specific and location-specific menus, configurable checkout fields, order approval, purchase order information and cost centres help support corporate and institutional purchasing processes. For larger organizations, Spoonfed Console provides visibility across multiple catering accounts, while marketplace functionality can enable selected external food vendors to participate in a branded ordering environment.

The platform is cloud-based, so there is no local software installation required. This makes Spoonfed suitable for distributed catering teams and organizations managing several sites. Integrations with systems for accounting, card payments, recipe and allergen management, delivery services, POS and marketing can further connect catering operations with the wider technology landscape.

If you want to reduce manual administration, improve order accuracy and give customers a professional digital ordering experience while keeping your kitchen, delivery and finance teams connected, Spoonfed provides a dedicated platform built around the operational realities of modern catering.