"Returns management" refers to the process of managing returned products or goods that have been sent back by customers. It encompasses all steps from accepting the return request to inspecting the returned items and processing refunds or exchanges. Effective returns management is important to satisfy customers, minimize return shipping costs, and facilitate the reintegration of returned goods into inventory.
Typical features of software in the "returns management" area may include:
Managing return requests: The software allows customers to submit return requests, and enables sellers to review and process these requests.
Tracking return status: Customers and sellers can track the status of their return requests in real-time to monitor progress and keep customers informed.
Generating return labels: The software automatically generates return labels and instructions for customers to facilitate the return process.
Updating inventory: The software automatically updates inventory once returned products are restocked, ensuring accurate inventory management.
Processing refunds: The software supports processing refunds or credits for returned items according to the company's return policies.
Generating return reports: The software generates reports on returns and return reasons to identify trends and make improvements to the return process.