We are active in window construction and are looking for a user support tool or help authoring tool. It should be an app or software application that provides support by integrating with our order processing software, explaining it, and providing general software help to employees.
The software should meet the following requirements:
The content should be provided by one or two employees. Approximately 200 users will then use the software.
| Quantity | |
|---|---|
| Researched solutions | 12 |
| Selected potentially relevant solutions (of which published) | 9 (1) |
| Sent e-mails (questions, queries) and telephone calls | 47 |
| E-mails received from vendors | 7 |
| Direct responses to the IT project | 2 |
| Responses classified as relevant | 6 |