Pharmaceutical wholesaler seeks CRM system

We are looking for a CRM system for our pharmaceutical wholesale business that meets the following requirements:

• Can be used internally and also for field service with mobile devices
• Easy-to-use documentation of field service visits and other contacts (phone, email, letter); also by internal staff
• All available information should be visible for each business partner (contracts, emails, visitor reports, cover letters, personal information such as date of birth/hobbies/etc.)
• Links between business relationships, who works with whom
• Linking or manual assignment of outgoing and incoming emails to the respective business partner
• Evaluation/categorization of business partners
• Evaluation of customer data (when was the last order/delivery)
• Customer satisfaction analyses (complaints/returns)
• Form letters for marketing measures
• Possible route planning
• Interface to the Mave merchandise management system
• Platform-independent, location-independent, time-independent access to a central data pool (web-based, SaaS)

Approximately 20 workstations are planned.