Online mail order company seeks merchandise management system

For our online B2B and B2C mail order business (start-up), we are looking for a merchandise management system with a connection to an online shop that is yet to be created.

The software should meet the following requirements:

• Customer data management
• Management of customer master data and new customers
• Customer data for automated newsletters and subscription management
• Customer account
• Quotation and invoice creation
• B2B/B2C quotation creation
• Invoice creation from quotations
• Reminders
• Item and warehouse management
• Item descriptions
• Internal product-specific data, prices, order times, etc.
• Goods receipt, stock, goods issue
• Item movements to different locations, warehouses
• Barcode and QR code creation and capture
• Interface to standard barcode and QR code readers
• Returns management
• Shipping management (DHL, DPD, etc.) including tracking for customers
• Linking inventory and availability to the online shop
• Purchasing
• Supplier management
• Ordering
• Logistics management (Kühne & Nagel, Schenker, etc.)
• Optional interface to eBay, Amazon
• Language options: German, English
• Modular software structure desirable
• Online support from IT provider
• On-site support from IT provider
• Web-based solution sought

1-3 software workstations are planned.