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IT system house seeks web tool

IT project from: IT service provider (Germany)Project no. 21/2538: finished
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Mr. Dipl.-Ing. Olaf Kram
olaf.kram@softguide.de

We are an IT systems company with over 150 employees at several locations and are looking for a web tool for our main location with the following requirements:

  • It should support scheduling - instead of opening multiple calendars in MS Outlook, the web app should use a search mask to suggest suitable employees based on various possible criteria (e.g., topic, customer, area of expertise, time required, department).
  • The planning itself takes place via MS Outlook; the tool is only used to find available capacities.
  • In addition, graphical views of the workload of individual employees or departments should be offered for evaluation.
  • The tool should receive input from an existing SQL database.
  • As finished software.
  • On-premises

With regard to the number of software workstations, the tool is to be provided as a web application in the company's own MS SharePoint for approximately 10 employees. The tool is to be used in the user help desk.

Based on the specific requirements, the following solutions can be considered:

HelpMatics™
EcholoN Service Management Suite

Project statistics

Quantity
Researched solutions 14
Selected potentially relevant solutions (of which published) 5 (2)
Sent e-mails (questions, queries) and telephone calls 35
E-mails received from vendors 10
Direct responses to the IT project 2
Responses classified as relevant 5