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Financial services provider seeks CTI

IT project from: financial services provider (Germany)Project no. 19/1942: finished
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Mr. Dipl.-Ing. Olaf Kram
olaf.kram@softguide.de

We are a financial services provider and are looking for telephony software, a computer telephony integration (CTI) solution. We operate in the field of asset management and financial investments.

The software should meet the following requirements:

  • Telephony, MiFID II-compliant recording (MiFID II – the second European Markets in Financial Instruments Directive)
  • Automatic recording of incoming calls
  • Manual recording of outgoing calls
  • Voice dialogue support
  • Windows-compatible

Approximately 15 software workstations are planned.

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