Workflow Modeling

What is meant by Workflow Modeling?

The term "workflow modeling" refers to the structured and often visually supported representation of work processes in the form of workflows that define tasks, their sequence, and the involved roles and systems. The goal is to clearly define, standardize, automate, and continuously improve operational processes. Workflow modeling is a core component of business process management (BPM) and forms the basis for digital workflows within organizations.

Typical software functions in the area of "workflow modeling":

• Visual Process Modeling: Designing workflows using drag-and-drop editors with BPMN or other standardized symbols.
• Task and Role Definition: Assigning activities to specific user roles or systems.
• Definition of Conditions and Decision Points: Incorporating if-then logic to control process flow.
• Use of Templates and Best Practices: Providing reusable workflow components and patterns.
• Process Simulation: Testing and analyzing modeled workflows before deployment.
• Version Control and Change Tracking: Managing different versions of workflows with documented changes.
• Integration with Other Systems: Connecting to ERP, CRM, or DMS systems for full process automation.
• Model Export and Import: Supporting formats like BPMN 2.0 for cross-platform compatibility.

Examples of "workflow modeling":

• Modeling an onboarding process with tasks for HR, IT, and the relevant department.
• Creating a digital approval workflow for capital expenditure requests with multiple approval levels.
• Mapping a helpdesk process with escalation levels and automated ticket routing.
• Designing a sales workflow from initial contact to contract signing.
• Automating a leave request process with approval steps from managers and HR.
• Modeling a quality inspection process with testing, documentation, and escalation steps.