HHAeXchange

What is HHAeXchange?

HHAeXchange is a cloud-based homecare management platform designed to connect providers, payers, caregivers, and the people receiving home and community-based services. The solution brings operational, financial, workforce, and visit information together in one environment, helping homecare organizations replace fragmented spreadsheets, paper timesheets, and disconnected applications with coordinated digital workflows.

The platform is built for personal care providers, organizations supporting individuals with intellectual and developmental disabilities, self-directed care programs, managed care organizations, and state Medicaid programs. By linking scheduling, Electronic Visit Verification, billing, payroll data, compliance controls, and reporting, HHAeXchange helps agencies improve visibility from the initial authorization through service delivery and reimbursement.

Connected workflows for efficient homecare operations

HHAeXchange supports rules-based scheduling that considers authorizations, plans of care, participant needs, caregiver location, qualifications, preferences, hours worked, and availability. Open shifts can be broadcast to suitable caregivers, helping coordinators fill assignments faster while reducing scheduling gaps and unnecessary overtime.

Electronic Visit Verification is integrated with daily operations. Caregivers can clock in and out using the HHAeXchange+ mobile app, telephony, or supported devices. GPS location services, visit reminders, plan-of-duty tracking, and real-time visit data help agencies verify that authorized services were delivered. Offline mode allows caregivers to continue working in locations with limited connectivity and synchronizes data when a connection becomes available.

Highlights and key features

• Electronic Visit Verification with mobile GPS, telephony, and device-based options
• Automated caregiver and participant scheduling with configurable matching rules
• Authorization monitoring and compliance checks before visits are billed
• Integrated billing workflows, claim validation, denial management, and payment reconciliation
• Payroll data preparation and export, including hours, pay codes, overtime, holiday pay, and adjustments
• Mobile access for iOS and Android with multilingual support, offline mode, reminders, and two-way chat
• Plan-of-care task tracking, multimedia visit notes, and access to member details
• Business intelligence dashboards for EVV compliance, revenue performance, and staffing optimization
• Caregiver compliance management for documentation, training, background checks, and other requirements
• API and EDI integration options for payroll, EVV, CRM, e-learning, and other connected systems

Benefits for providers and care teams

With operational and financial processes connected, agencies can identify missing information before it delays a claim, reduce manual data entry, support audit readiness, and give coordinators a real-time view of visits and staffing. Caregivers benefit from a mobile workflow that reduces paperwork and provides clear information about schedules, member needs, assigned tasks, and completed hours.

HHAeXchange is delivered as scalable Software as a Service, so organizations do not need to install local software. The platform can be configured for different programs and organizational requirements while supporting secure collaboration across multiple roles. Organizations seeking to modernize homecare operations, strengthen EVV compliance, and accelerate billing can contact HHAeXchange to discuss the appropriate platform configuration and implementation approach.