etg24

What is etg24?

The processes and workflows in a property management company are very complex. Managing them is by no means always an easy and straightforward undertaking. If you are looking for modern and user-friendly software for your administrative tasks, etg24 could be the perfect solution for you. etg24 GmbH has been offering its customers a digital online portal for property management since 2013. Since then, the software has developed into a comprehensive property management solution for the digitalization and process optimization of typical workflows in property management.

Management staff and customers can access etg24 anytime and anywhere. The software offers a standardized, intuitive and practice-oriented interface that makes it easy to manage customer processes digitally and simply. The menu navigation is identical, regardless of whether you use the web version or the app from the Google Play Store or App Store. This avoids media disruptions. You also benefit from a wide range of solutions, including CRM, DMS, service app and owner meetings. No matter what tasks you have in property management, this tool can help you do them more efficiently and easily. This software has been developed from practical experience and offers you the opportunity to optimize your workflows and save time.

Advantages of etg24

• Housing industry structure for managing contact details of tenants/owners, contact persons and tradesmen
• Specialized document management for the housing industry with predefined document categories
• Transparency for customers thanks to data protection-compliant online portal with document and information sharing
• Clever management of circular resolutions and owners' meetings thanks to a clean data structure and integrated online voting
• Efficient call management with caller ID and permanent call notes
• Digital dispatch of documents, statements and invitations to owners' meetings
• Communication platform with standardized forms for the service area
• Digital bulletin board and instant notifications for important information
• Process management for the documentation of renovation work or damage claims
• Task and appointment management for organizing day-to-day work
• Mobile app for more flexibility and the same functions as the web version
• Free start with etg24 basis, which already includes important functions such as document management and customer portal.

Functions:

• Property management
• Customer data management
• master data
• CRM
• Owner portal
• Tenant portal
• App for managers and customers
• Document management
• Standardized service forms
• Manage contact persons
• 24-hour emergency service form with SMS function
• FAQ question and answer catalog
• Process handling
• Ticket system
• Call management
• Appointment management
• Task management with ToDos and notes
• ToDos overview page/dashboard
• Calendar overview
• E-Post / digital mailing with time stamp of opening
• Online voting in the circular resolution
• Online voting in the (hybrid) owners' meeting
• Automatic creation of minutes
• Collection of resolutions
• Surveys
• Online document check
• Knowledge platform for owners and tenants
• Print templates
• Data export via CSV