For companies with technical field service that still want to keep everything under one roof technologically, there is audius.CRM Mobile Service, an application that integrates all phases and aspects of service processes: master data management, fault and complaint processing, material and personnel resource planning, connection of IOT, use of AI, reporting, and much more.
audius has been on the market since 1991 and has remained an owner-managed company despite its steady growth. Thus, it combines Swabian thoroughness and reliability with a consistent orientation towards future-oriented technologies and state-of-the-art solutions in the best possible way.
With audius.CRM Mobile Service, you record and manage all relevant master data on customers, resources, rights and equipment. Based on this database, office staff or customers can directly create tickets for service calls. Your customers not only have the conventional means of contacting you - such as e-mail or telephone - at their disposal, but our solution also offers customer portals, live chat, chat bots, whatsapp and many other options in the omnichannel area.
The right employee at the right time and with the right materials at the right place? No problem! The following features, among others, help with the planning, execution and evaluation of the resulting service orders:
The end-to-end digital service process accelerates field service and ensures maximum process reliability: All people involved - office staff, dispatch, field service and customers - are always on the same page. Field service employees feed data into the system while on the road, have access to all relevant information at the point of use, and can even access a central knowledge database and remote support. Mobile data capture works on all common end devices, regardless of the operating system used. Data exchange between CRM and mobile clients is bidirectional and in real time. Of course, the important data is also available offline.
The system can be configured for the specific requirements of each customer and extended with additional features. Microsoft is constantly developing the platform, thus ensuring the future security of your investment.
audius.CRM Mobile Service is a powerful field service management system that can be seamlessly integrated into existing Microsoft applications such as MS Office and SharePoint or other new Microsoft services.
We would be happy to give you a personal presentation of the audius.CRM Mobile Service solution. Get in touch today!
Medium-sized companies or large corporations with a technical sales force of 15 or more employees. Cross-industry.