Well-known production and trading company is looking for task management with CRM and ticket system

We are looking for a solution for task management with CRM and ticket system for our production and trading company.

The software should cover the following areas:

When calling e.g. the foreign company:

• Display of joint projects + work areas (which are maintained manually)
• Targeted forwarding of calls (for all those responsible for this task area)
• Information about the caller's expertise (manual maintenance required)

Task distribution:

• Home office / part-time compatible
• Consideration of the workload
• Ticket distribution
• Anyone can complete tasks for any employee
• All tasks are completed by all employees, there is no longer any direct specialization in a few tasks

It would be desirable to add further information from the caller, e.g. by voice input, to make this information visible to other employees.