Software > IT projects > Well-known production and trading company is looking for task management with CRM and ticket system

Well-known production and trading company is looking for task management with CRM and ticket system

IT project from: Production and trading companies (Germany)Project no. 16/443: finished
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We are looking for a solution for task management with CRM and ticket system for our production and trading company.

The software should cover the following areas:

When calling e.g. the foreign company:

  • Display of joint projects + work areas (which are maintained manually)
  • Targeted forwarding of calls (for all those responsible for this task area)
  • Information about the caller's expertise (manual maintenance required)

Task distribution:

  • Home office / part-time compatible
  • Consideration of the workload
  • Ticket distribution
    • Anyone can complete tasks for any employee
    • All tasks are completed by all employees, there is no longer any direct specialization in a few tasks

It would be desirable to add further information from the caller, e.g. by voice input, to make this information visible to other employees.

Based on the specific requirements, the following solutions can be considered:

TOPIX CRM
Customer Relationship Management
CAS genesisWorld
xRM
EcholoN Service Management Suite
IT Service Management (ITSM), SOA

Project statistics

Quantity
Researched solutions 25
Selected potentially relevant solutions (of which published) 15 (3)
Sent e-mails (questions, queries) and telephone calls 46
E-mails received from vendors 15
Direct responses to the IT project 2
Responses classified as relevant 91

Contact the searcher:

The IT project has already been closed.

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