Software > IT projects > University seeks complaints and claims management

University seeks complaints and claims management

IT project from: university (Germany)Project no. 19/1806: finished
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Mr. Dipl.-Ing. Olaf Kram
olaf.kram@softguide.de

We are looking for a complaint and claims management system for our university in southern Germany that meets the following requirements:

  • Ticket creation
  • Assign topics (classification)
  • Escalation of tickets
  • Evaluation of complaint volume (complaint controlling)
  • Processing of different input channels
  • Status displays
  • Search functions
  • GDPR-compliant
  • On-premises or web-based

Two software workstations are planned. Work will be carried out in an MS Windows system environment.

Based on the specific requirements, the following solutions can be considered:

Software / Company Functions Customizing OS
EcholoN Service Management Suite 0 / 0 ✖
 
 
 
 
 
 
 
 
This list of results shows only a selection of the search results. We have found 18 more solutions.
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