Software > IT projects > Sales company (outbound) seeks new dialer software

Sales company (outbound) seeks new dialer software

IT project from: sales company (Germany)Project no. 25/3426: finished
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We are looking for new dialer software for our sales company (outbound).

The software must meet the following requirements:

  • Detailed customer data (including order history, shopping cart view with complete product names)
  • Defined handling of resubmissions
  • Dashboard
  • Detailed statistics and reports
    • Sales
    • Working hours
    • Number of leads
    • Distribution of sales
    • Average shopping cart
    • Conversion rates
    • Number of calls
    • Cash donation
  • Phone number carousel (with three phone numbers)
  • Call monitoring functions
  • Option to listen to completed calls again later
  • Defined processes for cancellation processing (ticket system)

Approximately 20 software workstations are required.

The software should have the following functions.

Necessary:
Call center functions
Call recording
Cancellation
Customer data
Dashboards
Lead management
Order history
Report management
Resubmissions
Revenue analyses
Sales statistics
Shopping cart display
Statistics
Ticket system
Working time management

Based on the specific requirements, the following solutions can be considered:

Sunrise Software Relations
Customer Relationship Management
authensis ACHAT
Call Center
Dialfire - Outbound Callcenter Software
Call Center

Project statistics

Quantity
Researched solutions 30
Selected potentially relevant solutions (of which published) 9 (3)
Sent e-mails (questions, queries) and telephone calls 75
E-mails received from vendors 8
Direct responses to the IT project 1
Responses classified as relevant 4

Contact the searcher:

The IT project has already been closed.

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