Software > IT projects > Program sought for documenting how-to guides for an application management team

Program sought for documenting how-to guides for an application management team

IT project from: IT company (Germany)Project no. 19/1994: finished
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Mr. Dipl.-Ing. Olaf Kram
olaf.kram@softguide.de

We are a large, international IT company (trade and services) and are looking for a program for documenting HowTos (instructions) for an application management team at our German headquarters.

The software should meet the following requirements:

  • Qualifiable search function
  • Simple design, clarity
  • Simple, manageable entry and editing of entries and documents
  • Direct insertion of text and images into fields
  • Checklist function
  • Integration (copying) of links (external and internal to documents), URLs, and paths
  • No “extra server” required! - Should run on-site
  • Interactive: Determination of mandatory information, mandatory fields, and setting of default data
  • Tree hierarchy
  • Topic folders
  • Hierarchical structuring

Basically, we need a simple tool for creating documentation/how-tos so that interactive operation (e.g., with selection buttons or similar) guides the uninformed user to the correct entry they need for the task at hand.

Five to ten software workstations are planned. Work will be carried out in an MS Windows system environment.

Based on the specific requirements, the following solutions can be considered:

EcholoN Service Management Suite
USU IT & Enterprise Service Management

Project statistics

Quantity
Researched solutions 22
Selected potentially relevant solutions (of which published) 11 (3)
Sent e-mails (questions, queries) and telephone calls 61
E-mails received from vendors 23
Direct responses to the IT project 2
Responses classified as relevant 5