Operating resources management and ticket creation sought

We are an internationally active industrial and trading company (technical equipment) based in Switzerland and are looking (initially) for a solution for our main location for operating resource management and ticket creation in the area of maintenance and repair. The tickets only relate to internal operations.

The solution should meet the following requirements:

• Management of operating resources (machines, tools, infrastructure, furniture, rooms (renovation/repair measures)
• Recording recurring maintenance measures -> Assigning responsible employees and departments
• Recording manufacturers and suppliers
• Recording serial numbers
• Storage for documents, images, warranties
• History(ies) of all processes and work
• When creating tickets - Assigning who would be responsible or accountable (employee or department)
• Integration of MS Office 365 desired in order to be actively connected to Teams, MS Outlook, and other components and to be able to use the possibilities
• Evaluation of processes possible (monthly/annually - number of repairs, maintenance - duration of the respective orders - affiliation, frequency to employees or departments)
• Flexible software, easily adaptable
• German as language
• English and French if necessary
• Cloud solution

Up to 20 users are expected to actively manage, create, and edit operating resources at software workstations. In addition, up to 250 users will have access to create tickets (notifications about necessary repairs, maintenance measures, and other matters).