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Software > IT projects > Medium-sized service company seeks call center software with customer management

Medium-sized service company seeks call center software with customer management

IT project from: Management consultancy (Germany)Project no. 15/283: finished

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Matching software categories:

Customer Relationship Management

Call Center

Law Practice Management

Service Companies

Ihr Ansprechpartner für diese Recherche

Ms. Dipl.-Betriebsw. (FH) Margit Müller-Marscholik

margit.mueller-marscholik@softguide.de

We are a medium-sized service company and are looking for call center software to support customer management.

The software should support the following

Time recording of incoming and outgoing calls
Connection to existing in-house software
nice-to-have call recognition (automatic retrieval of the correct data record)
Management of customer master data and other information

The number of workstations is currently unknown, it could be approx. 15 clients.

Project statistics	Quantity
Selected solutions from our thematically relevant pool (2,096)	15
Solutions with high relevance according to corresponding feedback	12
Communication between SoftGuide and providers (emails, telephone)	52