Software > IT projects > Medium-sized service company seeks call center software with customer management

Medium-sized service company seeks call center software with customer management

IT project from: Management consultancy (Germany)Project no. 15/283: finished
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We are a medium-sized service company and are looking for call center software to support customer management.

The software should support the following

  • Time recording of incoming and outgoing calls
  • Connection to existing in-house software
  • nice-to-have call recognition (automatic retrieval of the correct data record)
  • Management of customer master data and other information

The number of workstations is currently unknown, it could be approx. 15 clients.

Project statistics

Quantity
Researched solutions 15
Selected potentially relevant solutions (of which published) 12 (0)
Sent e-mails (questions, queries) and telephone calls 37
E-mails received from vendors 15
Direct responses to the IT project 0
Responses classified as relevant 77

Contact the searcher:

The IT project has already been closed.

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