Leading real estate company seeks knowledge management for service management (800 AP)

We are a leading real estate company and are looking for knowledge management software.

The software should fulfill the following requirements:

• Multi-client capability (several areas with general, but also area-specific articles)
• Rights and role concept
• Simple search with self-learning system
• List results according to relevance
• Differentiation between optional and mandatory articles
• Articles relevant for a specific period
• Archiving
• Reporting
• Display of the most frequent search terms (tags)
• Decentralized creators / central editing

If possible, dialog guidance for the standardized processing of processes (e.g. in fault acceptance) with the following functions should also be included:

• Rights and role concept
• Transfer of information from SAP / CRM
• Relevant customer data
• Overview of the current situation (e.g. building history)
• Maintenance of certain necessary information exclusively in the original system (e.g. damage codes)
• Performance
• Transfer of all relevant information to SAP / CRM
• Linking to relevant articles from knowledge management
• Real-time and historical reporting

The software is to be used at 800 workstations.

Note from Softguide:

In addition to pure knowledge management, we also see functions from computer-aided facility management (CAFM) or service management and process management for modeling simple processes (workflows) in the requirements here.