Software > IT projects > Direct marketing agency seeks call center software (outbound appointment scheduling)

Direct marketing agency seeks call center software (outbound appointment scheduling)

IT project from: direct marketing agency (Germany)Project no. 20/2209: finished
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Ms. Dipl.-Betriebsw. (FH) Margit Müller-Marscholik
margit.mueller-marscholik@softguide.de

We are a direct marketing agency and are looking for new call center software (outbound appointment scheduling).

We have the following requirements for the software:

  • Route optimization tool: the closest appointment is suggested to the agent based on distance
  • Interface to MS Outlook, Google Calendar, etc.
  • Automated billing tool
  • External access (customer) must be guaranteed
  • Purchase solution desired

17 software workstations are required.

Based on the specific requirements, the following solutions can be considered:

Software / Company Functions Customizing OS
audius:CRM – the cross-functional standard software 0 / 0 ✔
 
 
 
 
 
 
 
 
This list of results shows only a selection of the search results. We have found 18 more solutions.
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Communication between SoftGuide and providers (emails, telephone) 54