What is meant by Service catalog?
A service catalog is a central repository of services offered by a company or organization. This catalog provides an overview of all available services along with their descriptions, prices, availabilities, and potential Service Level Agreements (SLAs). The service catalog serves as a reference for customers, employees, or other stakeholders to understand the various services and place appropriate requests or orders.
Typical functions of software in the field of service catalog may include:
- Display of a clear list of all available services
- Detailed descriptions of services, including prices and SLAs
- Search and filter functions to find services based on criteria such as category, price, or availability
- Integration with other systems such as CRM, billing, or ticketing for seamless management of service requests and orders
- Capability to personalize the service catalog based on the needs of different user groups
- Reporting features for analyzing service usage and monitoring service performance