The term “data subject rights management (GDPR)” refers to organizational and technical support for handling requests from individuals under the EU General Data Protection Regulation (GDPR). This includes, in particular, the right of access, rectification, erasure (“right to be forgotten”), restriction of processing, data portability, objection, and withdrawal of consent. The goal is to process requests within statutory deadlines, in a traceable manner, and in full compliance across all relevant systems, data sources, and departments.
Central intake of data subject requests: Capturing requests via web forms, email, self-service portals, ticketing systems, or APIs.
Request categorization: Assigning requests to rights such as access, erasure, rectification, objection, portability, etc.
Identity verification: Supporting secure verification of the requesting individual (e.g., document checks, 2FA, knowledge-based checks).
Deadline & SLA management: Automatic calculation of legal deadlines, reminders, escalations, and prioritization.
Workflow and task management: Routing tasks to responsible teams (privacy, IT, business units) with statuses, ownership, and approvals.
Integration with systems and data sources: Connecting to CRM, ERP, HR, DMS/ECM, email archives, cloud storage, data warehouses, and more.
Data discovery and compilation: Finding personal data across systems, including identity matching and duplicate handling.
Redaction and masking tools: Removing or anonymizing third-party data and confidential information before disclosure.
Export and secure delivery of data packages: Creating structured exports (e.g., PDF/CSV/JSON) and delivering them securely to individuals.
Deletion and restriction processes: Guided or automated deletion, restriction of processing, or blocking in line with policies.
Evidence and audit trail: Logging all actions, decisions, and communications to support compliance.
Templates and communication management: Standardized response templates, multilingual support, and secure communication channels.
Reporting and dashboards: Analytics on volume, processing time, bottlenecks, and compliance status.
A customer submits an access request and receives a consolidated record of stored data from CRM, support, and billing systems.
A former employee requests erasure of specific data; the software orchestrates the process while checking legal retention requirements.
An individual requests rectification of incorrect contact details; updates are synchronized across connected systems and documented.
A user raises an objection to marketing activities; the system automatically applies a suppression flag across campaigns and mailing lists.
A data subject requests data portability; the data is exported in a standardized format and provided via a secure channel.