Zenoti

What is Zenoti?

Zenoti is an AI-powered, cloud-based business platform designed for salons, spas, medspas, barbershops, fitness centers and wellness brands. The software brings core daily operations into one connected environment: online booking, appointment scheduling, point of sale, payments, customer relationship management, staff management, memberships, marketing, inventory, reporting and, for medical spa use cases, clinical documentation. By combining these functions in one system, Zenoti helps businesses reduce manual work, improve guest experiences and gain better visibility across locations.

The platform is particularly suited to growing and multi-location companies that need consistent processes, centralized control and scalable workflows. Guests can book services online, teams can manage calendars and availability, and front desk staff can process checkouts through an integrated POS. Customer profiles connect appointment history, purchases, memberships, preferences and marketing interactions, giving teams the information they need for more personalized service.

Benefits for beauty, wellness and medspa businesses

Zenoti supports both operational efficiency and revenue growth. Automated reminders, rebooking prompts, membership billing, loyalty programs and marketing campaigns help businesses keep guests engaged beyond a single visit. Integrated payments and POS reduce duplicate data entry, while inventory and retail features help teams track products, gift cards, packages and memberships. For medspas, Zenoti also supports digital intake and consent forms, clinical charting, photo management, treatment history and AI-assisted documentation.

Highlights and important features

• Online booking and appointment scheduling with real-time availability.
• Integrated POS for services, products, gift cards, packages and memberships.
• Customer profiles, CRM functions and guest history for personalized service.
• AI Receptionist, AI Lead Manager, AI Marketer and AI Scribe for automation.
• Membership management with recurring billing and benefit tracking.
• Marketing automation, audience segmentation, reputation tools and win-back campaigns.
• Inventory management for retail products and consumables.
• Staff scheduling, payroll-related workflows, commissions and performance visibility.
• Business intelligence, dashboards and multi-location reporting.
• Medspa tools such as digital forms, charting, before and after photos and treatment documentation.
• Mobile apps for front desk staff and service providers.
• Cloud access from desktop, tablet or mobile devices.

Zenoti offers an integrated approach for businesses that want to replace fragmented tools with a single operating platform. Companies seeking to improve bookings, automate guest communication, manage staff and retail processes, and scale across multiple locations can use Zenoti to create a more connected and professional service experience.