Service provider in the sports and leisure industry seeks repair and maintenance service software

We are a company in the sports and leisure industry and are looking for software for repair services. The software will be used to manage ski and snowboard services. Customers can drop off their skis or snowboards for ski and snowboard services (repairs) at our location. They can choose from several types of services. Optional services are also available.

The service is provided by a third-party service provider. The skis or snowboards are collected at our location and picked up by the third-party service provider on a regular basis. The ski and snowboard services are carried out by the third-party service provider and delivered back to our location.

The software should meet the following requirements:

• The payment process is carried out via our cash register system when the customer drops off their equipment – no connection is necessary.
• It should have customer and order management functions.
• The customer and order management functions should have a notes field (for information, complaints).
• Thermal labels and delivery notes should be created and printed
• Connection to two printers must be possible
• Should provide reports on orders (for comparison with sales from the cash register system and for checking the invoices of the third-party service provider)
• An email function would also be nice – as soon as the order status is “Ready for pickup,” an email is sent to the customer

Furthermore

Ski and snowboard service process

• Customers can choose from several service types and optional services
• Standard services = Race Service, Major Service, Minor Service, Freeride Service, etc.
• Optional services = Punching, derusting, binding installation, deburring, etc.
• Customer drops off their skis or snowboard at our location for repair or maintenance service
• Customer and order data are recorded in the software
• Customer receives <>
• Skis or snowboard are marked with <>
• Skis are stored at our location
• Order status in software: “Waiting for repair”
• Skis are picked up by a third-party service provider
• A <> is created on the day of pickup and handed over to the third-party service provider
• Order status in software: “In repair”
• Ski is repaired by third-party service provider
• Ski is returned to our location
• Ski is stored at our location and is ready for collection by the customer
• Order status: “Ready for collection”
• Skis are handed over to the customer
• Order status in software: “Completed”

• Special features - The workplace is staffed by constantly changing temporary workers. User control (who did what and when) is necessary. Logdaten.txt is sufficient.
• Easy to use
• Windows compatible

One to two software workstations are planned.