We are a medium-sized paper manufacturing and processing company operating throughout Europe and are looking for a complaints management system that meets the following requirements.
The solution should first be implemented at the headquarters and later at all other locations.
Approximately 40 licenses are required, and approximately 300 people will work with the complaint management system (access).
| Quantity | |
|---|---|
| Researched solutions | 29 |
| Selected potentially relevant solutions (of which published) | 15 (5) |
| Sent e-mails (questions, queries) and telephone calls | 60 |
| E-mails received from vendors | 8 |
| Direct responses to the IT project | 6 |
| Responses classified as relevant | 100 |