Software > IT projects > Middleware for ITSM needed for a company in the IT service management and food retail sector

Middleware for ITSM needed for a company in the IT service management and food retail sector

IT project from: ITSM and food retail (Germany)Project no. 15/317: finished
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We are active in the field of IT service management (ITSM) and food retail and are looking for middleware for ITSM.

The software should fulfill at least the following requirements:

  • ITSM
  • Integration of further ITSM
  • e-mail systems
  • Integration of ERP
  • CRM

In addition, 3 interfaces are needed for the requirements described above.

Between 200 and 1000 workstations are planned.

Based on the specific requirements, the following solutions can be considered:

omniSuite
IT Service Management (ITSM), SOA
EcholoN Service Management Suite
IT Service Management (ITSM), SOA
Magic xpi
Business Process Management

Project statistics

Quantity
Researched solutions 4
Selected potentially relevant solutions (of which published) 4 (3)
Sent e-mails (questions, queries) and telephone calls 16
E-mails received from vendors 5
Direct responses to the IT project 0
Responses classified as relevant 17

Contact the searcher:

The IT project has already been closed.

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