What is meant by Chatbot?
A chatbot is a computer-based dialogue system that simulates human conversation through text or voice interactions. It is a software application designed to communicate with users in natural language and respond to their queries. Modern chatbots often use artificial intelligence and machine learning to understand user inputs and generate appropriate responses.
Typical software functions in the area of "Chatbot":
- Natural Language Processing: Analysis and interpretation of user inputs in natural language.
- Dialogue Management: Control of the conversation flow and maintenance of context.
- Knowledge Management: Management and updating of the chatbot's knowledge base.
- Integration Interfaces: Connection to external systems such as CRM or ERP.
- Learning Capability: Continuous improvement of responses through machine learning.
- Analytics and Reporting: Evaluation of chat histories and creation of usage statistics.
Examples of "Chatbot":
- Customer Service Bot: Answers frequently asked questions and assists with simple service requests.
- Sales Assistant: Advises customers on product selection and guides them through the purchase process.
- IT Helpdesk Bot: Supports employees with technical issues and inquiries.
- Booking Bot: Assists with reserving appointments or travel arrangements.
- Onboarding Bot: Guides new employees through the orientation process.
- Financial Advisor Bot: Provides basic information on financial products and services.
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