goSmart® Customer Communication Management Suite

goSmart® Customer Communication Management Suite - communication with a future!

With the goSmart® CCM Suite you can ensure your corporate design and compliance criteria. Optimise your time-to-market: create business-critical forms and documents directly in the department in just a few minutes. Gain a competitive edge through personalised, individualised customer communication. Optimise your processes through automated, multi-level document creation and editing. Smart licensing and ready for immediate use.

Advantages

• save time and costs through automation
• personalised customer communication
• compliance with corporate guidelines through integration of the corporate identity
• maximum compatibility
• Intelligentes Output-Management

Use of goSmart® CCM Suite in companies

• mass processing of documents from production-related specialist applications and ERP systems (e.g. production folders, labels, invoices, delivery notes, customer contracts, etc.)
• individual letters and customer correspondence in compliance with the corporate identity
• creating marketing campaigns in all channels (email, print, web, fax)
• problem-free connection of print and dispatch service providers

Processes in companies do not always become simpler in the course of digitalisation. Often only parts of companies or processes are digitised and this usually leads to individual solutions. A modern customer communication management suite such as goSmart® supports the interlocking within the company and ensures uniform output.

Features

• standardised templates and text modules
• a standardised and central system for all documents, company units, language versions and channels

• direct connection of specialised applications via interfaces (e.g. ERPs such as SAP)
• multi-client capability
• web-based user interface
• document workflows
• integration of mobile devices into workflows

• creation of multilingual customer documents with a click
• dynamic document structure
• self-service portals with interactive documents or forms

• corporate Designs
• digital signature
• audit-proof documents
• role management

The open interface architecture supports all common technologies such as SAP, XML, web services/SOAP/REsT, Java API, JMS, XML-RPC, LPR/LPD, TCP/IP, SMTP, ...