In this infographic on the topic of "Selecting a subscription management software", we have compiled selected tips for software selection as well as important modules and functions of merchandise management systems.
Tips for choosing aSubscription management software
Quick tips for comparison
Is a self-service portal available?
Can customers update data themselves?
Does the software offer a customer log-in, a self-service portal through which customers can independently change their own data (e.g. address, bank details, e-mail)? For example, can a different delivery address be specified in the event of a vacation? Can a temporary break from the subscription be activated?
Which payment methods are integrated?
Is there a payment gateway?
The majority of subscriptions offered are subject to a charge. The recurring billing of subscription costs is usually not only done by bank transfer or direct debit, but also by credit card payment or Paypal, for example. Check whether the payment methods you require can be mapped via the software.
Customer cancels subscription!
Make sure whether the subscription management software also offers feedback functions! When a customer cancels their subscription, it's important to gather feedback. Only if you know the reasons for cancellations, you can improve your offer and service.
Upgrade – Downgrade!
Proration in the subscription business!
Does the software map Proration? Can customers switch to a higher or lower pricing plan during a subscription period? Can this switch be seamlessly mapped by the Subscription Management System?
Customer data is valuable!
Is the software compliant with the GDPR?
A subscription is associated with a delivery. It does not matter whether the delivery is made digitally or as an analog delivery at the front door, customer data is collected by the software. This personal data should be processed by the subscription management software or the subscription management system in compliance with the GDPR!
Pay attention to the scope of the software!
Does the subscription management software offer the appropriate features?
Check whether the subscription management system includes the appropriate features or modules for mapping subscription management. Not all required functions are always included. Therefore, clarify the costs involved if additional modules are to be retrofitted.
Is there a dashboard?
Is the dashboard clearly laid out?
Does the dashboard provide access to key metrics such as new customers, churn, subscription growth rates, acquisition costs, etc.? Does the dashboard offer clear representations of key figures?
How is the user management of the software regulated?
Are user rights clearly displayed?
When selecting a subscription management software, check how user administration and rights assignment are regulated. Can groups, authorization groups, etc. be created? Are there both employee and customer accounts? Customer accounts are important for a self-service portal or the customer area.
How well can third-party systems be connected?
Subscription management software does not stand alone!
Think of interfaces to the CRM or ERP system, to accounting, to marketing or to the tax consultant, etc. The more flexibly data can be automatically exchanged with other systems, the more efficiently you can work with it.
Is there a demo version?
Can you test the software?
Ask for a trial account if you are considering a SaaS solution for subscription management or a demo version if you are considering an on-premises solution. This way you can test the system immediately and see if it meets your requirements. For example, pay attention to the user interface and backend functions!
Subscription Management System
Subscriber management software usually offers all the functions for billing recurring deliveries, but also includes marketing functions, a customer portal, key figures and analysis functions. Nowadays, subscription models are not limited to magazines, public transport tickets or theater tickets, but are also used for streaming services, games or digital magazines. Subscription management software should therefore be selected according to product, tariff and billing structure. The software should automate processes, monitor incoming payments, and enable the flexible design of subscription terms.
Important blocks and functions
"Project-related, vendor-neutral, free of charge and competent!"
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