Retail and service company seeks ERP system (approx. 40 users)

We are a trading and service company operating in the printing and media industry. We are looking for ERP software for the following functional areas:

• Sales of equipment, including service, maintenance, and spare parts
• Sales of office supplies (online store)
• Provision of various media services (printing)
• Digitization and archiving of documents and files
• Distribution of standard software
• Software projects

The ERP’s functional scope must cover the entire order-to-cash and procure-to-pay processes. In addition, it must include CRM functionalities, project management (core function), and service processing (including mobile) as well as full integration with internal and external accounting. Payroll processing is to be handled externally; however, HR master data and time tracking are required. The following list illustrates the aggregated scope of functions (highest relevance: 5 points, no relevance: 0 points):

• Project data entry 5.0
• Sales 4.3
• Accounting/HR 4.3
• Order processing 4.3
• Individual project management 4.2
• Product data maintenance/variant management 4.0
• Mobility/accessibility 4.0
• Support and system implementation 4.0
• Organization, UI, collaboration, and adaptability 3.9
• Customer & prospect management 3.8
• Master data management and data exchange 3.8
• Interfaces 3.4
• Warehouse 3.3
• Purchasing 3.2
• Materials management 3.2
• Order processing 3.1
• Goods receipt 3.0
• Data Analysis, Data Import and Export 2.6
• Marketing 2.6
• Goods Issue & Shipping 2.6
• Product Structure Management 2.5
• Procurement 2.4
• General Feedback Management 2.0
• Operational Data Collection 1.6
• Production Planning 1.0
• Production Control 0.9
• Quality Management 0.9

Project-oriented processes are the main focus and should also be supported by functions for support and a ticketing system. Currently, a CRM, financial accounting, and materials management system, as well as other subsystems (DMS, payment), are in use. These systems are to be replaced by an integrated system. We are open to a SaaS/cloud solution.

Approximately 40 ERP workstations are planned.