Software > IT projects > Italian municipal administration seeks complaint management

Italian municipal administration seeks complaint management

IT project from: municipal administration (Germany)Project no. 19/1593: finished
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Ms. Dipl.-Betriebsw. (FH) Margit Müller-Marscholik
margit.mueller-marscholik@softguide.de

We are looking for new software for our municipal administration in South Tyrol to help us with complaint management.

The software should meet the following requirements:

  • Management, distribution, and response to complaints, suggestions, comments, etc. from the public
  • Statistical evaluation of complaints and responses
  • Fully bilingual user interface (Italian and German)
  • Submission of complaints via various channels: manually, interfaces with online forms
  • Creation of attachments (photos, documents) when creating complaints

Approximately 30 software workstations are planned.

Based on the specific requirements, the following solutions can be considered:

Software / Company Functions Customizing OS
GEBRA-Suite 0 / 0 ✔
 
 
 
 
 
 
 
 
This list of results shows only a selection of the search results. We have found 18 more solutions.
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Selected solutions from our thematically relevant pool (728) 19
Solutions with high relevance according to corresponding feedback 10
Communication between SoftGuide and providers (emails, telephone) 45