CRM software wanted for creative service company in the field of industrial design

We are a service provider in the field of industrial design and are looking for a software for the acquisition of new customers for administration, resubmission, reminders, etc..

The solution should be able to fulfill the following requirements:

• Create customers
• Creation of processes
• Classification of processes according to industry, probability and expected order volume
• Documentation of all contacts with the customer
• Resubmission and reminder function
• Creation of addresses and appointments
• Sending e-mails
• Transfer of addresses and appointments
• Emails from Outlook and export to Outlook
• Possible telephone integration

We prefer a cloud solution.

We are currently considering 1 to 3 workstations.