Software > IT projects > City administration seeks issue and complaint management

City administration seeks issue and complaint management

IT project from: city administration (Germany)Project no. 19/1639: finished
Are you also looking for software?
SoftGuide provides expert help.
Matching software categories:
Ihr Ansprechpartner für diese Recherche
Ms. Dipl.-Betriebsw. (FH) Margit Müller-Marscholik
margit.mueller-marscholik@softguide.de

Our city administration is looking for a complaint management system to help process citizen complaints.

The software should meet the following requirements:

  • Recording complaints (received via online form, mail, email, or phone)
  • Data entry (e.g., reason for the complaint or concern; name, address, possibly email or telephone number for queries and replies)
  • Communication with internal departments (forwarding to the responsible colleague, feedback from the colleague)
  • Communication with the complainant (possible queries, response to the inquiry or complaint)
  • Display of the process (receipt -> processing -> feedback)
  • Search function (e.g., display search results relating to the same issue)
  • Subsequently, statistics would be useful to show where, when, what has been done or not yet done

Approximately 15-20 software workstations are planned.

Based on the specific requirements, the following solutions can be considered:

Software / Company Customizing OS
GEBRA-Suite ✖
 
 
 
 
 
 
 
 
This list of results shows only a selection of the search results. We have found 18 more solutions.
Are you also looking for software? Start your own free software project here, tailored specifically to your requirements.
Project statistics Quantity
Selected solutions from our thematically relevant pool (733) 19
Solutions with high relevance according to corresponding feedback 11
Communication between SoftGuide and providers (emails, telephone) 34