Software > IT projects > Austrian medical technology trading company seeks ticket or help desk system

Austrian medical technology trading company seeks ticket or help desk system

IT project from: trading company (medical technology) (Austria)Project no. 19/1914: finished
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Mr. Dipl.-Ing. Olaf Kram
olaf.kram@softguide.de

We are a Europe-wide trading company in the field of medical technology and are looking for a ticket or helpdesk system to process customer inquiries and complaints.

We have the following requirements for the software:

  • Ticket system or helpdesk with predefined error messages and automatic solution suggestions
  • Inquiries and complaints reach us via email, text message, or telephone, for example
  • Classification into specific levels and assignment to the responsible employees based on the levels
  • Statistical options, e.g., which errors have occurred how often and with whom
  • Connection to SelectLine
  • Cloud-based solution, also usable with mobile devices (e.g., tablets)

We need the software for two software workstations.

Based on the specific requirements, the following solutions can be considered:

Software / Company Functions Customizing OS
HEINZELMANN Service.Desk 0 / 0 ✔
 
 
 
 
 
 
 
 
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