The term "tickets" refers, in the context of business software, to the management and sale of travel permits in public transportation (e.g., buses, trains, trams) or similar mobility services. Software modules in this field support transportation providers in handling the entire ticketing process – from fare calculation and sales to ticket validation and revenue accounting.
Fare and pricing management: Management of fare zones, discount systems, and ticket types (single ride, day pass, monthly pass, etc.).
Sales channel integration: Connection and control of physical sales points, vending machines, online shops, and mobile ticket apps.
Ticket issuance: Printing physical tickets or generating digital ones (e.g., as QR codes).
E-ticketing and contactless payment: Support for digital tickets and integration of modern payment methods such as credit cards, mobile payment, or NFC.
Validation systems: Functions for checking ticket validity and authenticity via inspection devices or mobile apps.
Accounting and reporting: Recording sales data, revenue by ticket type, user statistics, and generating reports for internal controlling.
Integration with existing systems: Interfaces to journey planning systems, customer portals, or ERP solutions for seamless process support.
A transport association uses a central system to manage all fares and unify ticket sales across app, web, and vending machines.
A municipal transit provider offers contactless e-ticketing via a smartphone app.
A bus company issues customized group tickets for schools with discounted rates.
A transportation company analyzes sales data to optimize the placement of ticket vending machines.
An inspection team uses mobile devices to verify electronic tickets in real time.