The term "review notification" refers to the automated alert system that informs relevant stakeholders about new reviews or feedback submitted by users regarding products, services, or content on a platform. The aim of this function is to ensure that product managers, customer support teams, or sales representatives are notified in real time or shortly thereafter, allowing them to respond promptly or take necessary action.
Real-time Alerts: Immediate notifications via email, push message, or in-app notification when a new review is submitted.
Review Categorization: Automatic classification of reviews (positive/neutral/negative) to help prioritize response.
Filtering and Assignment Rules: Configurable rules for forwarding reviews to the appropriate departments or personnel.
Response Interface: Ability to respond to reviews directly from the notification interface.
Aggregated Notifications: Summary notifications about new reviews at defined intervals (e.g., daily, weekly).
Sentiment Analysis: Automated evaluation of tone (positive/negative) for faster insight.
Critical Review Alerts: Special warnings triggered by particularly negative or sensitive reviews.
A product manager receives an email alert when a review with fewer than 3 stars is submitted.
A support team is automatically notified via a ticket system when a customer posts a critical review.
A sales representative receives a daily summary of all new reviews for their assigned products.
A community manager responds to customer feedback within minutes thanks to a push notification.