mIT solutions GmbH EcholoN Enterprise Application Framework
- Software Manufacturer
- Software Vendor
Since 1994, mIT solutions GmbH has been developing the EcholoN enterprise application framework. EcholoN provides the technological and organizational foundation for the digitization, automation, and structured documentation of enterprise-wide business processes.
Unlike traditional standalone solutions, EcholoN enables different line-of-business applications, data structures, forms, roles, rules, workflows, and documentation to be mapped onto a single shared platform. Companies utilize proven standard functions and process templates and can adapt them to meet individual requirements and workflows.
This makes EcholoN suitable for both established application scenarios such as Enterprise Service Management, IT Service Management, Customer Service, Field Service Management, and Quality Management, as well as for individual business processes - for example, in administration, procurement, maintenance, warehousing, inventory management, and merchandise management.
EcholoN can be used to map both simple workflows and complex, cross-departmental business processes. The EcholoN Workflow Engine supports the automated control of tasks, decisions, approvals, escalations, and follow-up processes.
Information, documents, activities, responsibilities, and process steps are recorded in a structured manner and linked together. This results in traceable digital workflows in which all relevant information is available within its respective functional and procedural context.
The platform can be expanded step by step. This allows companies to start with a single application area and integrate additional processes, departments, and line-of-business applications on the same technological foundation.
An established area of application is IT Service Management. Among other things, EcholoN supports service desk, incident management, problem management, change management, service request management, knowledge management, service level management, as well as asset and configuration management.
In addition, EcholoN is used for customer service and customer support, field service management, and technical service, maintenance, and repair processes.
Service management is thus an important component of EcholoN, but it does not define the limits of the platform.
EcholoN is designed to integrate existing IT and application landscapes. Through interfaces, connectors, and the EcholoN Data Workflow System, data from various sources can be imported, transformed, processed, and exchanged between systems.
This allows, for example, ERP, SAP, CRM, database, and other line-of-business systems to be integrated into end-to-end business processes. EcholoN can thus be used both as a central process platform and as a connecting layer between existing applications.
It can be operated on-premises, in the cloud/SaaS, or as a managed service.
mIT solutions GmbH is an owner-managed software company headquartered in Borstel-Hohenraden near Hamburg. Founded in 1994, the company employs approximately 50 people and serves more than 400 customers.
In addition to developing EcholoN, mIT solutions supports companies in the analysis, design, implementation, and further development of digital business processes. Consulting, project planning, training, support, and the long-term operation of the solutions are also part of its range of services.
EcholoN is used across various industries by medium-sized companies, large enterprises, and public organizations.
The core areas of mIT solutions GmbH’s activities include the design, implementation, and further development of digital line-of-business applications and business processes based on EcholoN.
These include, in particular:
EcholoN is used by medium-sized companies, large enterprises, and public organizations for a variety of service management scenarios. Applications range from traditional IT service management to group-wide enterprise service processes and the management of complex technical service and field service organizations.
A selection:
Other users come from sectors including industry, retail, healthcare, public administration, IT services, logistics, and technical service.
EcholoN is an enterprise application framework for the digitization, automation, and structured documentation of business processes. Companies can use it to implement both standardized solutions and custom business applications and workflows on a single platform.
Typical areas of application include enterprise service management, IT service management, customer service, field service management, quality management, asset and configuration management, as well as operational processes in administration, procurement, warehousing, and inventory management.
No. Service management and ITSM are important areas of application for EcholoN, but they represent only a part of the platform.
As an enterprise application framework, EcholoN also enables the development and implementation of custom business applications, digital business processes, workflows, and structured documentation. Different departments can work together on a shared data, process, and technology platform.
With EcholoN, both clearly defined and flexible, case-based business processes can be digitally mapped. These include, for example:
Using the EcholoN Workflow Engine, tasks, roles, forms, rules, decisions, and connected systems can be linked to form end-to-end digital workflows.
Yes. With the EcholoN Enterprise Edition, companies can develop their own applications and processes based on the EcholoN Enterprise application framework.
Data structures, forms, user interfaces, workflows, roles, rules, and process logic can be configured to meet different requirements and combined with one another. This makes it possible to run multiple business applications on a single platform.
Yes. The EcholoN Workflow Engine is used to model, automate, and control business processes.
Among other things, it can:
In addition to sequential processes, EcholoN also supports long-running, case-based, and ad hoc workflows.
Yes. Structured and traceable documentation is a central component of the EcholoN Enterprise Application Framework.
Information, tasks, decisions, assignments, documents, and process steps can be recorded in a structured manner and linked together. This ensures that processing statuses and relationships remain traceable, and information is centrally available to the respective processes and departments.
EcholoN supports comprehensive IT service management and ITIL-based processes. These include, among others:
The processes access a shared platform and database and can be integrated with custom workflows and other business processes.
Yes. EcholoN integrates asset management, inventory management, and configuration management with the associated business and service processes.
Assets and configuration items - including their properties, relationships, and dependencies—can be managed in a structured manner. The information is then available for use in service, support, change, procurement, or inventory processes, for example.
Yes. Since EcholoN is not limited to traditional service processes, procurement, inventory, warehouse, and merchandise management-related processes can also be mapped on the platform.
For example, workflows can be used to link requests, approvals, purchase orders, goods receipts, inventory changes, equipment movements, documentation, and follow-up processes. Data from existing ERP or merchandise management systems can also be integrated into these processes.
Automate business processes with the EcholoN Workflow Engine
Yes. EcholoN is designed for integration into existing system landscapes.
Using the EcholoN Data Workflow System (DWS), data from various sources can be imported, transformed, processed, and transferred to other systems. This allows, for example, ERP, CRM, directory service, database, and other line-of-business systems to be incorporated into end-to-end business processes.
Integration options are also available for SAP environments.
Yes. With the EcholoN Service Portal, employees, customers, or other users can access services and processes via a browser-based interface.
Depending on the use case, this allows users to, for example, submit requests, access information, track processes, fill out forms, and use knowledge base content. The portal can also serve as an entry point for individual business processes and workflows.
EcholoN can be deployed in various operating models depending on the company’s requirements:
This allows the operating model to be adapted to existing IT structures, security requirements, and organizational conditions.