Craftsman software wanted

We are active in the gas-water-heating-installation sector with a focus on customer service and are looking for a suitable software solution.

In addition to the usual functions such as quotation, order, invoice/credit note, the software should fulfill the following requirements:

• DATANORM maintenance Austria
• Customer and system data (when printing out quotations or invoices, it should be possible to send them directly as a pdf to the customer e-mail that I have stored in the customer system)
• Printout of purchase price and article number of the articles from a process, such as quotation or order
• Work ticket (transmission of the work ticket data to the customer service technician)
• Access and processing from “remote” possible
• Good search/filter function in all areas (articles, customers, work slips, invoices...)
• Form generator

It would also be useful to have a connection option for customer service appointment management (where, for example, the field service can be informed in real time when appointments are entered, changed...)

1 fixed workstation is planned for this year, a second one for next year.