City administration seeks appointment management and call guidance system for citizen services

Our city administration is looking for an appointment management system with online appointment scheduling, appointment management, and a call guidance system for public traffic in citizen services. The appointment management system with online appointment scheduling could also be adopted by other departments at a later date. The focus is on connection options to other specialized procedures, including naturalization and registration procedures, as well as the integration of appointment management into Microsoft Outlook and the synchronization of appointments with Exchange.

We have the following requirements for the software:

• Appointment management
• Online appointment scheduling
• Visitor or call guidance system
• Statistics
• No SaaS services in the cloud, but local installation
• Connection options to other specialist procedures
• GDPR data protection settings to ensure operation
• Synchronization of appointments with Exchange
• Registration terminal with touchscreen, queue ticket printer, and QR code reader, accessories

Nine software workstations are planned.

Information on quantities and current environment

• 7 appointment counters - counters for visitor control, all processing steps at all counters, option to differentiate between requests based on processing time
• 9 employees in citizen services, 7 of whom work at counters, 1 in back office, 1 department manager (statistics and analysis)
• Existing software with the modules server, ticket printer, client, waiting point, statistics module
• 1 x Tajet wall-mounted button ticket printer - to be replaced
• 1 x used 32" LCD TV output screen - to be replaced
• 1 x industrial PC for the LCD TV output screen - to be replaced