Ticket System, Helpdesk, Servicedesk, Full-Service-Management, Incident- und Problem-Management. Neben dem Ticketersteller erfasst das System auch den Zeitpunkt der Erstellung, Personalien, Prioritätsstufe/Dringlichkeit, Problembeschreibung und eine Übersicht bisheriger Bearbeiter. Hohe Prozessindividualisierung, ein hoher Individualisierungsgrad und eine strukturierte und intuitive Benutzeroberfläche sind Kernkompetenzen. Service Level Agreements können abgebildet werden. Eingangskanäle sind: Self-Service-Portal, E-Mail Schnittstelle oder Call In Support. Self-Hosting oder SaaS sind möglich. Der Funktionsumfang ist bei Veränderungen anpassbar. Auch als App.
Product suite with field-tested modules for IT and enterprise service management
The USU IT & Enterprise Service Management product suite has a modular design and can map, control and optimise all of a company's service processes. It can be used in the IT area of large and medium-sized companies as well as by IT service providers or, for example, in the HR area or facility management.
Software solution for designing and optimizing IT landscapes
IT structures can be optimized with SightLine® and the software can contribute to performance analysis and ensure reliable and constant capacity planning. The software solution allows you to examine data centers and front- and back-end systems as well as record and assess end-user devices. SightLine® increases efficiency and quality when planning and controlling the overprovisioning of your platforms.
The industry solution for wholesale and distance selling
The industry solution unitop ERP Trade is a holistic business solution based on Microsoft Dynamics for medium-sized retail companies. The three retail ERP solutions are geared to the areas of wholesale with technical products, mail order and multichannel retail. With the integrated business solution unitop ERP Handel, industry-specific requirements are completely covered. The solution can also be used for entire groups of companies across national borders.
The CrypToken® USB for security solution providers and system administrators is ideal for secure authentication in eBusiness applications and as a smart card alternative. It offers strong authentication, PKI support via CAPI / PKCS#11, email encryption, options for a digital signature and regulatory compliance. Users in the LAN/WAN can be identified. It also contains functions for an SSO login for Windows and Linux as well as customer-specific special solutions ...
EcholoN - From practice for practice - Whether for the help desk, service desk, incident, facility and asset management or IT SM in accordance with ITIL - EcholoN covers all processes for service, support and customer care as a central, process-based service management platform. Required functions and processes can be served from the standard or adapted to specific requirements. From simple mask customization to individual process design: EcholoN offers the possibility to do this without programming.
Efficient IT service management system - either on premise or online
HelpMatics™ is the Notes-based service management solution for IT and other service departments. The system provides efficient support for service management processes. Intuitive operation, simple administration and fast, trouble-free implementation ensure low TCO and productivity in the shortest possible time.
The complete HelpMatics Suite can also be used as a virtual service management solution. Independent of the customer environment and architecture, simply via the web browser.
The Djinvoice software system combines digital invoice processing with contract and asset management. Your processes in the administration of the ITC structure, your own fleet and fuel cards become more efficient. At the same time, detailed evaluations and invoice audits down to item level are made possible with little effort. This makes potential savings visible and in most cases leads to immediate cost reductions. Thanks to extensive interfaces, master data and invoice data are processed without media breaks and cost accounting is automated.
FreePBX is one of the world's most popular open source IP telephony software, enabling businesses to run a powerful and reliable PBX. FreePBX offers an extensive range of features typically only found in expensive proprietary PBXs, all at a fraction of the cost ...
Adaptive spam filter plug-in for Exchange, Outlook, OL-Express and Lotus Notes / Domino
Spartacus Filter is an adaptive spam filter plug-in that is fully integrated into the user interface of the mail client or server and supports the following platforms: Outlook 97, 98, 2000, XP, 2003 and 2007 , Exchange Server 2000 and 2003, Lotus Notes / Domino Server 5.x, 6.x, 7.x and 8.x, Outlook Express 5, 5.5 and 6.0. Its functionality includes seamless integration into the user interface of the mail client or server as a plugin, easy-to-use, automatic, self-learning, adaptive spam filter algorithm ...