Knowledge Management includes the tasks of managing knowledge or managing unstructured data such as texts, books, newspaper articles, student papers or manuals. Here, ordering schemes, metadata, rules and properties, context of the document contents are used to access the knowledge. The goal is to make existing information available to employees as the overall knowledge of the company. Artificial intelligence methods are often used in this process.
In addition to knowledge management software, you will also find software for innovation management, information management, DMS, mind mapping, archiving solutions, process documentation, idea management or complaint management.