ABC Solutions develops and distributes software for call- and contact centers. The software, Web2Agent, is specifically designed for campaign oriented applications for telesales, telemarketing and lead generation. It is strong in scripting, workflow and reporting. The appointment scheduler is an interesting option.
The Smart Dialer helps you to deal effectively with ‘busy’, ‘no answer’ and ‘call back appointments’, even using different priorities. In the progressive mode the dialing is extra efficiently fast.
Web2Agent can be installed on your own server in your own network or you can you the ONLINE version via the internet (ASP).
Web2Agent is used in more than 60 call centers, small and large, and can easily be used by tele-workers at home.
Outbound/inbound call centers