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TidyAnt

Manage your repairs efficiently and communicate easily with your Customers via SmartPhone
Compatible with
 
 
 
 
 
 
 

Profitable repairs - industry-independent!

TidyAnt customer service software provides end-to-end automation of business processes, helping to reduce administrative burdens. This increases the profit from the first day of use!

TidyAnt simplifies and optimizes the repair management processes and automatically sends messages about the repair status to customers' mobile phones. You become more efficient and your customers are always well informed. This increases customer satisfaction!

All operations of a repair are recorded (repair acceptance, quotation, release by the customer, repair process, quality control, billing, online payment, receipt of payment). You keep an eye on all processes. Save about 50% of the time in customer communication and administrative matters!

Avoid unpaid bills and unrepaired repairs! TidyAnt allows prepayments via mobile phone to accepted offers. Turn offers into a bill with a simple "click". This can then simply be transmitted to the mobile phone / PC / tablet of the customer (e-mail, SMS, WhatsApp). The customer can conveniently call up the invoice, print it and pay via online banking. TidyAnt notifies you of incoming payments and they automatically appear as paid in the software's accounting.

TidyAnt is a solution designed specifically for reaching a positive user- and customer experience.

Functionalities (excerpt):

  • Complete traceability of all processes (including ticket system) from the receipt of the repair to the return of completed repairs
  • Real-time control of all processes at a glance via "cockpit" (statistics and graphical processing of the data)
  • Automatic notifications about the status of repair to the workshop manager and to the customer
  • Easy and fast creation of offers by means of freely configurable cost tables for spare parts, hourly rates, working units, etc.
  • Transmission of quotations to customer's mobile / PC (email, SMS, WhatsApp) with automatic "acceptance and rejection button" and installment payment option
  • Ability to link external documents/input photos/reports with the repair process
  • Conversion of quotations into invoices with one click
  • Send the bill to the customers mobile phone / PC / tablet. The customer receives an "online payment button" and can pay directly
  • Automatic registration of paid invoices/billing control
Target groups:

Customer Service and Repair Workshops:

  • Household Electronics (mobile phones, household appliances, game consoles, consumer electronics)
  • Watchmakers and Jewelers
  • Workshops (Power Tools, Automotive, Motorcycle, Agricultural Machinery, Bicycle, eBike)
TidyAnt - After-sales management

Testimonial Luis Miguez - Watchmaker

SaaS, webbasiert, Cloud:
yes
Network-compatible:
yes
Multi-client compatible:
yes
System requirements:
Compatible Operating Systems (runs with):
Win 10
Win 8
Win 7
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Other requirements for soft- and hardware:
Internet Access
Overall information of software::
System Language:
German, English, multilingual
Documentation:
Online Help, Demo Version, Technical Dokumentation
Training:
included in price
Hotline:
included in price
Installation Support:
not required
Maintenance:
not required
Customizing:
possible for a fee
First installation (year):
2018
Vendor based in:
Spain
  • "TidyAnt is a necessary system to become a leader in after-sales service" - Oscar Raggi (Roma)
    www.orologiaioraggi.com
  • "The most useful tool in the workshop for me, it saves me hundreds of calls." - Manuel Muñoz (Álava)
    www.laboratoriorelojerodelnorte.com
  • "The excellence in after-sales software - Manel Alabart (Barcelona)
    www.manelalabart.com
  • "I save more than 2 hours a day managing bids and collections" - Luís Míguez (A Coruña)
    www.luismiguezrelojeros.com
  • "It allows you to manage repairs, track service development, and communicate everything to the customer - all in one." - Miguel A. Martinez (Palma de Mallorca)
    www.shoradesrellotge.com
  • "A bet on modernization and communication with the customer" - Manuel Díaz (Málaga)
    artereloj.com
Contact information::
Supplier:
Contact
Herr Michael Rausch
+34 623 180 114
Links and contact:
Demo version
request URL
Information
direct to webpage
Success Story
direct to webpage
Software-Exposé
request URL
Price:
22.04 EUR (19.00 EUR plus 16% VAT) Free for small usage

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