Imagine your phone rings and the call is automatically identified. The phone number as well as your customer’s name appears directly on your screen. In one go you have got your customer’s history e.g. last contact, favourite products, product pricing or other individual agreements etc. appears on your screen. What kind of education does this employee possess, processing all those customer-individual records in a split of a second? Theseus has an MBA in Customer Relationship Management. All channels of communication like letters, mails, phone calls or faxes are saved under each customer’s and contact person’s name.

Task list of Theseus:

• Identification of incoming number
• Pop up of all customer relating data
• Dialling of phone numbers via mouse-click
• Integration of phone + web + fax + e-mail + and letters
• Saving of all customer related data at individual contact person
• Quick search for information, contact person and address
• Interfaces to office-software and integration of documents
• Logical organization of customer data
• Controlling and results of marketing-activities
• Electronic reminder for employees
• Connection of remote offices with central headquarter

Your profit:

• Small investment in a well educated employee
• Short briefing - Theseus is ready to work within 3 days
• Permanent access to all information - Theseus is never sick nor on holiday
• Perfect satisfaction of customers’ needs - Theseus treats everybody individually
• Success-control - Theseus shows development of projects and activities

• Callcenter
• Customer service

• JTheseus CRM