Software > Business Management > Business Intelligence, BI > TechExcel CRM

TechExcel CRM

Managen von Kundensupport und Services
Compatible with
 
 
 
 
 
 
 

Customer support-focused CRM

  • Integrated Customer Support Web Portal for Self-Service.
  • Web-based Client for Sales and Support Teams.

Delivering superior customer service is critical to maintaining beneficial customer relationships. CustomerWise is an integrated CRM solution focused on customer service throughout the entire customer lifecycle. Provide your support, sales, and marketing teams the necessary tools, processes, and information they need to meet customer demands and improve the customer’s experience.
CustomerWise allows you to refine sales, customer service and support processes to increase cross-team communication and efficiency while reducing your overall costs. Combine sophisticated process automation, knowledgebase management, workflow, and customer self-service to improve business processes that translate into better customer relationships.

Robust Features for Everyone on the Team

Support Managers: Use CustomerWise to manage the support team's workload and track performance metrics, to monitor high priority incidents and to identify critical problem trends.

Support Engineers:Use CustomerWise to manage the incident resolution process, to build and search the knowledge base and to have Web conversations with customers.

Development Teams:Use CustomerWise to monitor new product releases for incident trends and to identify problem areas and specific defects to focus on for future releases.

Sales Account Managers:Use CustomerWise to monitor the status of their customers' incidents, to stay informed when customers submit new incidents and to search the knowledge base.

Customers: Use CustomerWise to enter new incidents and view the status of existing ones, to search the knowledge base and to have online Web conversations with the support team.

Reap the Benefits:
Top 6 Reasons for Choosing CustomerWise

  • Fast deployment with easy installation and automated upgrades.
  • Intuitive user interfaces reduces training time and gets users up to speed faster.
  • System customization to suit individual demands: easily configured workflow rules that can be changed to control the business processes based on your organization's mission.
  • Respond quickly and efficiently to conditions that can disrupt critical services by automating incident and problem management processes.
  • Empower users with a comprehensive knowledgebase to dynamically search for solutions and advice.
  • Act as single point of contact for user requests, user-submitted incidents and infrastructure-generated incidents.
More software of the manufacturer:
SaaS, webbasiert, Cloud:
yes
Network-compatible:
yes
System requirements:
Compatible Operating Systems (runs with):
Win 10
Win 8
Win 7
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Old Compatible Operating Systems:
Win Vista
Win XP
Symbian
Blackberry
Win Phone / Mobile
Medium:
DVD
CD-ROM
Download
Overall information of software::
System Language:
German, English, French, multilingual
Documentation:
Users Manual, Online Help, Demo Version, Technical Dokumentation
Training:
for value
Hotline:
for value
Installation Support:
for value
Maintenance:
for value
Manufacturer based in:
Great Britain
Contact information::
Manufacturer:
Contact
Herr Richard Zhu
+44(0) 207 4705 650
Links und Kontakt:
Demo version
request URL
Information
request URL
Success Story
request URL
Software-Exposé
request URL
Price:
on request

Search in relative categories:

Address Management Archiving, Document Management Systems Asset Accounting, Bookkeeping Business Intelligence, BI Business Management (miscellaneous) Business Process Management, BPM Complete Systems Computer Based Training (CBT), eLearning Controlling Cost Accounting, Results Accounts Costing, Costing, Cost Accounting Cross Media Publishing (CMP), Catalogs Dunning Process Enterprise Solutions Financial Accounting Helpdesk, Support Human Resource Management Inventory Taking, Stock-Taking Invoicing, Billing Knowledge Management Management Information Systems (MIS) Office Organization Order Processing Organization Payroll Accounting Project Management Staff Work Time Logging
Category overview