Customer support-focused CRM

• Integrated Customer Support Web Portal for Self-Service.
• Web-based Client for Sales and Support Teams.

Delivering superior customer service is critical to maintaining beneficial customer relationships. CustomerWise is an integrated CRM solution focused on customer service throughout the entire customer lifecycle. Provide your support, sales, and marketing teams the necessary tools, processes, and information they need to meet customer demands and improve the customer’s experience.
CustomerWise allows you to refine sales, customer service and support processes to increase cross-team communication and efficiency while reducing your overall costs. Combine sophisticated process automation, knowledgebase management, workflow, and customer self-service to improve business processes that translate into better customer relationships.

Robust Features for Everyone on the Team

Support Managers: Use CustomerWise to manage the support team's workload and track performance metrics, to monitor high priority incidents and to identify critical problem trends.

Support Engineers:Use CustomerWise to manage the incident resolution process, to build and search the knowledge base and to have Web conversations with customers.

Development Teams:Use CustomerWise to monitor new product releases for incident trends and to identify problem areas and specific defects to focus on for future releases.

Sales Account Managers:Use CustomerWise to monitor the status of their customers' incidents, to stay informed when customers submit new incidents and to search the knowledge base.

Customers: Use CustomerWise to enter new incidents and view the status of existing ones, to search the knowledge base and to have online Web conversations with the support team.

Reap the Benefits:
Top 6 Reasons for Choosing CustomerWise

• Fast deployment with easy installation and automated upgrades.
• Intuitive user interfaces reduces training time and gets users up to speed faster.
• System customization to suit individual demands: easily configured workflow rules that can be changed to control the business processes based on your organization's mission.
• Respond quickly and efficiently to conditions that can disrupt critical services by automating incident and problem management processes.
• Empower users with a comprehensive knowledgebase to dynamically search for solutions and advice.
• Act as single point of contact for user requests, user-submitted incidents and infrastructure-generated incidents.

• TechExcel ALM
• TechExcel ITSM