Software > Sales and Marketing > Customer Relationship Management (CRM) > Targenio - CRM workflow solution for Customer/Complaint Management

Targenio - CRM workflow solution for Customer/Complaint Management

Targenio (formerly Sorry Software) CRM workflow solution for Customer/Complaint Management

Version:  5

Compatible with
 
 
 
 
 
 
 

Targenio (formerly Sorry Software) as a customer service SOA standard software is geared toward supporting all customer service processes, such as enquiries, claims and complaints, selfservice, ideas and suggestions, etc. It helps customer service reps, in particular in volume-focused businesses, to handle customer contacts efficiently while at the same time meeting the high quality standards required by brand propositions and internal quality requirements. A certified SAP integration solution is available (powered by SAP NetWeaver).

USPs:

  • Workflow-based handling of contacts, guiding the user based on the the company's processes
  • Fast track function for routine issues
  • 360° view of customer data
  • Integrated customizing tools enable companies to design and adapt workflows, screens and master data flexibly
  • Integrated reporting tool
  • Feedback function for requesting internal feedback
  • Developed and enhanced for a service-oriented application architecture (SOA)
  • Text modules simplify communication
  • Application is geared toward integrating existing ERP and CRM systems
  • Monitoring and escalation system
  • Early alert system available
  • E-mail management available
  • Scanning option
Target groups:

big enterprises and medium-sized companies, volume-focussed businesses, contact centres

SaaS, webbasiert, Cloud:
no
Network-compatible:
no
System requirements:
Compatible Operating Systems (runs with):
Win 10
Win 8
Win 7
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Old Compatible Operating Systems:
Win Vista
Win XP
Overall information of software::
System Language:
multilingual
Documentation:
Users Manual, Online Help, Technical Dokumentation
Training:
for value
Hotline:
for value
Installation Support:
for value
Maintenance:
for value
Customizing:
possible for a fee
First installation (year):
1995
Worldwide number of installations:
ca. 100
Manufacturer based in:
Germany
  • Daimler AG
  • SEAT (Deutschland & Spanien)
  • SKODA Deutschland
  • AIDA
  • Thomas Cook AG
  • TUIfly.com
  • Swiss
  • Condor
  • Deutsche Post AG
  • Lufthansa Cargo AG
  • Flughafen Nürnberg
  • Österreichische Bundesbahnen
  • Media-Saturn
  • Fressnapf Tiernahrungs GmbH
  • Henkel KGaA
  • ESPRIT Wholesale GmbH 
  • McDonald's Deutschland Inc.
  • Warsteiner Brauerei
  • NÜRNBERGER VERSICHERUNGSGRUPPE
  • Erste Bank Wien, Landesbank Berlin, Sparkassen: ca. 20 Institute
Contact information::
Manufacturer:
Contact:
Frau Christina Rothkegel
0911 59796-0
Links and contact:
Information
request URL
Price:
from 1547.00 EUR (1300.00 EUR plus 19% VAT) per client (Lizensierung nach dem Concurrent User Prinzip)

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Customer Relationship Management (CRM) Helpdesk, Support Quality Management, Quality Assurance Standard Software (miscellaneous) Telemarketing, Call Center
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