Targenio (formerly Sorry Software) as a customer service SOA standard software is geared toward supporting all customer service processes, such as enquiries, claims and complaints, selfservice, ideas and suggestions, etc. It helps customer service reps, in particular in volume-focused businesses, to handle customer contacts efficiently while at the same time meeting the high quality standards required by brand propositions and internal quality requirements. A certified SAP integration solution is available (powered by SAP NetWeaver).

USPs:

• Workflow-based handling of contacts, guiding the user based on the the company's processes
• Fast track function for routine issues
• 360° view of customer data
• Integrated customizing tools enable companies to design and adapt workflows, screens and master data flexibly
• Integrated reporting tool
• Feedback function for requesting internal feedback
• Developed and enhanced for a service-oriented application architecture (SOA)
• Text modules simplify communication
• Application is geared toward integrating existing ERP and CRM systems
• Monitoring and escalation system
• Early alert system available
• E-mail management available
• Scanning option

big enterprises and medium-sized companies, volume-focussed businesses, contact centres