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Software > Sales and Marketing > Customer Relationship Management (CRM) > SMART ITIL Help Desk & Customer Support Solutions
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SMART ITIL Help Desk & Customer Support Solutions

ITIL® based Helpdesk Software

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Program Description:

SMART from IIT Software Solutions Company provides a complete solution to the ITIL concept of integrating IT services with business objectives, while maximizing the return on investment. SMART ITSM includes the following integrated modules:

Major Modules are: 

  • ITIL Incident Management
  • ITIL Request Fulfillment
  • ITIL Problem Management
  • ITIL Configuration Management
  • ITIL Change Management
  • ITIL Release Management
  • Service Level Management
  • Knowledge Management
  • Survey Management

Special Features are: 

  • Multi Channel Call logging (Web Portal/Phone/Fax/Email/MOM Alerts)
  • Expedites resolution process by context sensitive knowledge help
  • Automated Workflow / Escalations / Approvals
  • Self Service
  • Ensures timely case response and resolution in compliance with service level commitments
  • Reporting –  standard & customized
  • SMS & Email Alerts
  • Feedback Surveys
  • Advanced Search Capabilities
  • Manager screens / dashboards
  • Multi language Ready (English – French – Arabic)
  • Supports ITIL best practices 

Interfaces are:  

  • Microsoft Exchange Server
  • Microsoft Operations Manager (MOM)
  • Active Directory 
Target groups:

SMART IT Help Desk & Customer Support solutions will suit the following Industries for supporting Internal Employees and External Customers using the e-business model.

  • Automotive & Transportation
  • Banks & Financial Services
  • Consulting
  • Electronics
  • Healthcare
  • Internet Providers
  • Legal
  • Local Governments
  • Manufacturing
  • Oil & Gas
  • Retail & Whole-sale Trading Houses
  • Education Providers
  • Software / Customer Support
System requirements:
Online - based:
ASP / SaaS (web based application)
Windows - based:
Win 10
Win 8
Win 7
Win Vista
Win XP
Win 9x/ME
Win Server
Unix - based:
Unix
Linux
SCO
AIX
HP-UX
Reliant
Sinix
Irix
Solaris
Tru64
OpenBSD
Mainframe - based:
OpenVMS
OS/400
BS2000
MVS
Mobile - based:
iOS
Android
Symbian
Blackberry
Win Phone / Mobile
Other operation systems - based:
MAC OS
DOS
OS/2
Netware
Memory requirements
1 GB Hard Disk
Memory requirements
DVD
CD-ROM
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This product is available from specialized suppliers.


References:
  • Furnished Upon Request
Contact information:
Manufacturer:
Contact
Herr Sohail Ahmed
Tel.: 914023390876
Overall information of software:
System Language:
English, French, multilingual
Documentation:
Users Manual, Online Help, Demo Version, Technical Dokumentation
Training:
for value
Hotline:
included in price
Installation Support:
included in price
Maintenance:
for value
First installation (year):
2008
Worldwide number of installations:
5
Manufacturer based in:
India
Network-compatible:
yes
Price:
on request
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