SMART from IIT Software Solutions Company provides a complete solution to the ITIL concept of integrating IT services with business objectives, while maximizing the return on investment. SMART ITSM includes the following integrated modules:

Major Modules are: 

• ITIL Incident Management
• ITIL Request Fulfillment
• ITIL Problem Management
• ITIL Configuration Management
• ITIL Change Management
• ITIL Release Management
• Service Level Management
• Knowledge Management
• Survey Management

Special Features are: 

• Multi Channel Call logging (Web Portal/Phone/Fax/Email/MOM Alerts)
• Expedites resolution process by context sensitive knowledge help
• Automated Workflow / Escalations / Approvals
• Self Service
• Ensures timely case response and resolution in compliance with service level commitments
• Reporting –  standard & customized
• SMS & Email Alerts
• Feedback Surveys
• Advanced Search Capabilities
• Manager screens / dashboards
• Multi language Ready (English – French – Arabic)
• Supports ITIL best practices 

Interfaces are:  

• Microsoft Exchange Server
• Microsoft Operations Manager (MOM)
• Active Directory 

SMART IT Help Desk & Customer Support solutions will suit the following Industries for supporting Internal Employees and External Customers using the e-business model.

• Automotive & Transportation
• Banks & Financial Services
• Consulting
• Electronics
• Healthcare
• Internet Providers
• Legal
• Local Governments
• Manufacturing
• Oil & Gas
• Retail & Whole-sale Trading Houses
• Education Providers
• Software / Customer Support