SMART from IIT Software Solutions Company provides a complete solution to the ITIL concept of integrating IT services with business objectives, while maximizing the return on investment. SMART ITSM includes the following integrated modules:
Major Modules are:
- ITIL Incident Management
- ITIL Request Fulfillment
- ITIL Problem Management
- ITIL Configuration Management
- ITIL Change Management
- ITIL Release Management
- Service Level Management
- Knowledge Management
- Survey Management
Special Features are:
- Multi Channel Call logging (Web Portal/Phone/Fax/Email/MOM Alerts)
- Expedites resolution process by context sensitive knowledge help
- Automated Workflow / Escalations / Approvals
- Self Service
- Ensures timely case response and resolution in compliance with service level commitments
- Reporting – standard & customized
- SMS & Email Alerts
- Feedback Surveys
- Advanced Search Capabilities
- Manager screens / dashboards
- Multi language Ready (English – French – Arabic)
- Supports ITIL best practices
Interfaces are:
- Microsoft Exchange Server
- Microsoft Operations Manager (MOM)
- Active Directory
Target groups:
SMART IT Help Desk & Customer Support solutions will suit the following Industries for supporting Internal Employees and External Customers using the e-business model.
- Automotive & Transportation
- Banks & Financial Services
- Consulting
- Electronics
- Healthcare
- Internet Providers
- Legal
- Local Governments
- Manufacturing
- Oil & Gas
- Retail & Whole-sale Trading Houses
- Education Providers
- Software / Customer Support
on request
India