MR.KNOW - PUBLIC ASSISTANT
Since the Online Access Act came into force (Germany), public administrations, authorities, cities and municipalities have been facing new challenges. In the context of digitalization, these bodies are now obliged to create virtual access for citizens as well, via which digital interaction can be made easier for all parties involved. The PUBLIC ASSISTANT (MR.KNOW) offers very comprehensive support in this regard.
On the one hand, this tool is able to automate and support every process and workflow in a way that results in a significantly reduced workload for employees. Users, on the other hand, benefit from the PUBLIC ASSISTANT MR. KNOW, users benefit from shorter processing times and gain access to comprehensive information digitally. This network-compatible application has also proven to be very useful and customer-friendly when used by security authorities or defense committees.
Your advantages when using the PUBLIC ASSISTANT MR. KNOW:
- supports administrative tasks
- digitizes all applications and forms
- automates work processes
- reduces the workload of employees
- makes it easier to find the information provided
- simultaneously serves as a completion aid for citizens
- legal requirements, regulations and complex processes are taken into account at all times and can be easily integrated
- the processing time for applications is significantly reduced
- the integration of legal texts is done via OCR or KI
- supports the provision of information and assistance to citizens
- the know-how transfer of the responsible employees takes place without additional programming
- the relevant processes can be easily adapted thanks to the supported standard notation BPMN 2.0
- the wizard is used for visual representation and implementation
- can be easily integrated into existing business applications or websites
- supports the Single-Digital-Gateway-VO and the EU-OAA respectively
- in the portal network, the respective portals can be linked with each other on all levels
- no programming is required for maintenance, so that no additional specialists are needed for this purpose
- access to already used and existing IT systems is very simple
- the assistant automatically and independently handles various individual cases
- can be used, for example, for deadline extensions, tax deferrals, registrations and deregistrations or for checking emergency aid and more
The assistant can be used in the following industries, for example:
- public administration
- public authorities
- cities and municipalities
- Security authorities
- Defense
You will find numerous well-known references from authorities and public administration on our website as well as on request.
