Availability Monitoring through Probing
Do you receive calls from users complaining about mail issues even though Microsoft reports a healthy status for your region or datacenter? If this sounds familiar, read on. The only reliable way to ensure that business-critical functionality is working as expected is by performing active probing. With an intelligent and proactive approach to probing, NiCE Active 365 MP ensures that users of your tenant can always work in the way they want and you designed.
Challenges in Hybrid Environments
It is often tricky to pinpoint the root cause of problems that occur in complex, federated, hybrid environments.
To provide reliable monitoring in these types of environment, you can use the strength of Microsoft System Center as a solution that is fully deployed on premise with monitoring agents running on both on premise and Cloud servers. The NiCE Active 365 MP utilizes monitoring probes in both environments and correlates the combined results in one single location to provide you with best-of-class, root-cause-analysis capabilities. The NiCE Active 365 MP is a tool that enables you to monitor all business critical functionalities in a hybrid deployment scenario, for example: