Software > Business Management > Management Information Systems (MIS) > Freshservice

Freshservice

Service Management Solution
Compatible with
 
 
 
 
 
 
 

Service desk software that aligns IT with the business

Incident management

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

SLA Management

Our software lets you set multiple SLA policies to create task deadlines based on different business hours or ticket categories. Now, you can resolve tickets based on priority, and automate escalation rules to communicate violations within the service desk.

Automations & AI/ML

Stay on top of the high priority tasks and things that need your attention. Take an intelligent decision by employing AI/ML and the automations to take care of the other less priority tasks.

Self-Service Portal

Enable users to look up solutions from the knowledge base, and let them raise requests directly from your service desk’s support portal, which can be customized to reflect your brand's identity.

-We shall update later-

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System requirements:
Compatible Operating Systems (runs with):
Win 10
Win 8
Win 7
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Overall information of software::
German, English, French, multilingual
India
Contact information::
Supplier:
Contact
Herr Yogesh Yogesh Raj Saibaba
+919710104203
Links and contact:
Video appointment
request
Demo version
direct to webpage
Information
direct to webpage
Software-Exposé
request URL

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