Software > Services > Repair Shop > SERVICEPORTAL (MR.KNOW)
The solution for service companies, in-house service providers and site services

SERVICEPORTAL (MR.KNOW)

The solution for service companies, in-house service providers and site services

Version:  10.1

 
 
 
 
 
 
 
 
Demo version

MR.KNOW - SERVICEPORTAL

The service portal for service services

Overview:

  • End-to-end self-service portals
  • Customized workflows with BPMN 2.0 models
  • Service tree and service catalog
  • Easy maintenance of services
  • Digital wizards for processing
  • Automated service processes
  • Form replacements
  • Task lists and personal area
  • Individual interfaces per service or department
  • Reports, dashboards and process paths
  • Service portal with BPM software
  • Can be combined with other process templates

MR.KNOW - BPM is a modular system. There are no-coding, low-coding and professional environments. This allows professional sites to quickly get started with process automation. With artificial intelligence for solution suggestions, our solution examples (MR.KNOW - SOLUTIONS), digital assistants (MR.KNOW - ASSISTANT) or the PROCESS-BOARD a start into process management succeeds without problems. The system also supports complex solutions up to extensive process portals. Thanks to low-coding, interfaces and evaluations for processes can be generated easily, and with the integrated BPM middleware, existing systems can be integrated without programming.

Each environment can not only be adapted to the design of your company but can also be extended by numerous processes for the project manager, e.g. risk management, order planning, project invoicing, performance records, ticketing, contract management as well as individual dashboards.

Interfaces:

BPMN 2.0
LDAP
RestAPI
SAP
Web services REST/SOAP
XML

Target groups:

The MR.KNOW - INSURANCE ASSISTANT is aimed at insurance companies.

References:

Numerous well-known references can be found on our website or are available on request.

Contact:
Send message
Links & Downloads:
Information
request URL
Request online demonstration
request meeting
Success story
request URL
Software exposé
request URL

Functions (excerpt) of SERVICEPORTAL (MR.KNOW):

2D representation
3D representation
Process visualization
Out of office assistant
Alerts
Traffic light system
order creation
quotation management
Asset management
Contact person related data
Application management
API interfaces
Application Integration
Application server
Work order planning
Work order management
Working time monitoring
Archiving
ARIS
Asset management
Audit management
Task management
Order times
Order status tracking
Order processing
Order acceptance and order booking
Order processing
Order data
Order grouping
Order management
Order status
Order tracking
Order distribution and tracking
Barcode, RFID
Tree structures
Processing status
Document number
Document overviews
Notification system
User-defined database fields
User management
User views
Authorization management
Report management
Procurement workflow
Meeting requests
Inventory check
Order management
Order status
operational administrative data
Libraries
Screen sharing
BPMN 2.0
BPMN 2.0 workflows
BPMN 2.0 interface
Business function diagrams
Challenges
Change management
Code Review
Code analysis
Code hiding
Code completion
Collaboration
Collaborative Engineering
Community Management
Compliance management
Configuration Management Database (CMDB)
Controlling functions
CRM
Customizing
Dashboards
Data Mapping
File bundling
Data and structures
Data analysis
Database
Database interfaces
Database fields
Database types
Data extraction
Data flow diagrams
Data formats
Data storage
Data modeling
Data operations
Data check
Data protection management
Data synchronization
Data visualization
Data summaries
Data merging
Debugging
Deployment
Desktop sharing
Diagram Editor
Diagrams
Dialog Design
Digitization
Discussion forums
DMS
Document workflow
E-mail alerts
E-mail notification
E-Mail dispatch
Entity Life History
Entity Relationship Modeling
Reminder and escalation functions
EU business transactions
Events and control tasks
Export functions
Financial accounting interfaces
flowchart / flow diagram
Form management
Foreign currencies
Function tree
Function flow diagram
Gantt charts
Business process simulation
Business process modeling
HelpDesk
History creation
Host Implementation
Host support
Real estate management
Import of process data
Import functions
Individual data fields
Individual additional fields
Internal communication
Inspection management
Maintenance
Integration Management
IT Capacity Management
Calculation
Campaign Visualization
Campaign management
Kanban Board
Categorization
Key figures and key figure systems
Key figure simulations
AI-assisted development
Class diagrams
Classification, assortments
Classification standards
Collaboration management
Comment function
Compatibility
Configuration management
Control flow diagrams
Cost management
Customer service history
Customer history
Customer-specific prices and article texts
Customer portal
Supplier management
Supplier assortments
Delivery proposals
Multitenancy
Measures management
Multi-user capability
Multiple locations, branches, sales areas
Multilingualism
Milestones
Message-Oriented
Measured value display
Middleware (MOM)
Migration of tasks
Mobile data collection
Modeling environment
Modeling workflow
Model resource displays
monitoring functions
Assembly processing
MS Excel interface
Message system
Supplement management
Notes
Object Modeling Technique
Integrate organizational structure
Organize & Arrange
Outlook integration
Personnel management
Portfolio management
Inbox processing
Project workflow
Project evaluations
Project-related vacation planning
Project budgeting
Project controlling
Project data acquisition
Project costing
Project ID
Project cost centers
Project Management
Project planning
Project statistics
Project templates
Project timing
Project time recording
Logging
Prototyping
Process and form design
Process and QM portal
Process reporting
Process analysis
Process automation
Process descriptions
Process data tracking
Process documentation
Process capability indices
Process hierarchies
Process intelligence
Process control
Process cost accounting
Process maps
Process management
Process modeling
Process optimization
Process interface
Process control
Process templates
Process monitoring
Process tracking
Process visualization
Push messages
Quality management
Framework Agreements
Invoices
Invoices in PDF format
Invoicing
Role Management
Rights management
Refactoring
Travel expense report
Remote development
Repair order
Resource Management
Risk management
Collective invoices
SAP interface
Key & Lock Management
Interfaces to operational data
Segmentation
Serial and batch numbers
Service orders
Security Management
Scalability
SLA contract management
Division management or category management
Memory monitoring
Site manager
Statistics
Status Reporting
Status changes
Status displays
Status monitoring
Structural changes
Structured Analysis (SA)
Structured Design (SD)
Bill of material items
Subcontractor Management
Search
Swimlanes
Syntax highlighting
System context diagrams
Teams
Team websites
Technician management
Participant groups
Sub-process analysis
Deadline and time limit monitoring
Scheduling
Test management
Ticket processing
Ticket system
Transaction processing
Monitoring of workflows
UML diagrams
Unified Modeling Language (UML)
Event Management
Improvements
Sales and purchasing documents
Keywording
Versioning
Versioning of processes
Version control
Version management
Contract approval workflow
Contract management
Sales call planning
Process object model
Template management
Maintenance
Resubmission of documents
Resubmissions
Knowledge management
Workflow Designer
Workflow management
Workflow optimization
Workflow status
Time recording
Scheduled workflows
Target diagrams
Additional database fields
"on the fly" changes

Prices

from 10.00
EUR
plus 19% VAT
monthly
USE - User Account
from 0.15
EUR
plus 19% VAT
monthly
USE - per operation
from 24,900.00
EUR
plus 19% VAT
once
PURCHASE - smart process
from 175,000.00
EUR
plus 19% VAT
once
PURCHASE - premium

Get to know the software better! Request a video appointment for a personal presentation!

Technical specifications:

Web-based:
yes
SaaS, Cloud:
yes
Multi-user (network-compatible):
yes
Multi-client compatible:
yes
Maintenance:
for a fee
Customizing:
possible for a fee
First installation (year):
1999
Manufacturer based in:
Germany
Training:
for a fee
Hotline:
for a fee
Installation support:
included in price
Documentation:
Manual, Demo version, Technical documentation
Dialogue language(s):
English, German
System requirements:
Compatible operating systems (runs with):
Win 11
Win 10
Win 8
Win 7
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Old Compatible Operating Systems:
Win Vista
Win XP
Win 9x/ME
OS/2
Blackberry
Win Phone / Mobile
data storage medium:
DVD
CD-ROM
Download
Flash memory
Other requirements for soft- and hardware:
Tomcat 5.5 or higher, JDK 1.6, database (Oracle, DB/2, MS SQLServer, MySQL, PostgreSQL), min. processor Intel Pentium 4.2 GHz or AMD Atholon 64 3000+